Digital driver assistance services provider Agero introduced a new service that it says removes the hassle and minimizes the costs and risks of safely moving vehicles.
Agero said it built the new service — called Vehicle Transport — for automotive manufacturers, dealer groups and fleet management companies. The service assists in areas such as contactless service and sale transactions, dealer trades, and transfers to body shops and auction sites.
The company provides B2B software and services that it says can help auto manufacturers, fleets and insurers to help customers at every stage of vehicle ownership. Agero’s Swoop technology powers the new service, which is geared toward auto manufacturers, dealer groups and fleet management companies that recognize the need to support new and evolving customer engagement models and that need more visibility and speed.
Vehicle Transport uses Agero’s Swoop Dealer Portal to launch and manage deliveries.
According to Agero, that frees sales and service associates’ time to focus on what they do best: selling vehicles and supporting customers.
The service includes full job visibility with real-time reporting, status updates and notifications, and location-based truck tracking and delivery confirmation.
Real-time and scheduled transport requests are digitally matched with and dispatched to Agero’s curated national network of service providers.
Vehicle Transport provides benefits such as empowering new business and customer engagement models. It supports customers’ ability to manage vehicle purchasing, selling and service from their home with contactless vehicle pickup and delivery.
According to Agero, the service also:
— Delivers efficiency and consistency. Enterprise-wide systems reduce the time, effort, risk and complexity associated with vehicle transport management, which Agero said can ensure a consistent, cost-effective experience.
— Provides transparency and visibility. All stakeholders have visibility throughout the process, which can ensure an efficient transfer of the vehicle. Stakeholders have access to a full history of the transaction.
— Harnesses a vetted network. A network of thousands of service providers can ensure a seamless vehicle transfer and a brand-building experience for dealers and their customers in 100% of U.S. zip codes.
— Provides configurable services. They are configurable to meet each client’s unique transport needs and objectives.
“The automotive industry has experienced tremendous change in the past year, with consumers demonstrating a strong and lasting preference for online and ‘touchless’ experiences — whether they are looking to purchase a car or complete routine maintenance,” Agero chief client officer Cathy Orrico said in a news release.
Orrico said that because of those changes, fleets, dealers and automakers have had to find new ways to meet customer expectations, and they are now challenged to move vehicles between locations at a higher volume than ever.
“Vehicle Transport provides the proper support, efficiency, and cost optimization needed to deliver the services consumers want at scale,” Orrico said.
Orrico also said Agero is an emergency services business with partnerships and protocols to move vehicles safely and efficiently.
“Vehicle Transport is the ideal solution to help dealers, automakers and fleets continue to drive revenue with sales and service and deliver on new promises to their customers, without the hassle of managing transport logistics on their own,” Orrico said.
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May 05, 2021 at 12:58AM
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New Agero service aids in vehicle transportation, delivery - Auto Remarketing
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